One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

The Sr. Client Relationship Specialist will provide excellent customer service to our Veterans throughout the medical evidence development process. This will entail making a high volume of outbound calls to our Veterans regarding their medical evidence development status. The Client Relationship Specialist works closely with other departments to ensure our Veterans are supported and can achieve the best outcomes. The Client Relationship Specialist will be the main point of contact for assigned Veterans. This position is hybrid if located near the Gainesville or American Fork office. 

• $17.50 hourly PLUS monthly bonuses averaging from $50 to $400.
• Medical, dental, vision, 401k program, and more 
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI
• Joining a rapidly growing organization

• Assisting the Team Lead with assigned tasks as needed.
• Coordinating and communicating the proposed strategy for the Veteran’s medical evidence development.
• Responsible for both inbound and outbound communications to update on progress (6 to 7 hours per day).
• Working with our Veterans and company departments to put medical evidence development packet in place.
• Maintaining effective client relationships.
• Recording Veterans' progress and communicating that progress with the client and the team.
• Continually update customer records to reflect communications and progress through the medical evidence development system.
• Following up with assigned Veterans to ensure they are satisfied with services.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Use company policies to efficiently assist our Veterans.
• Participate in training sessions to keep up to date on all policies and company news.
• Provide input on how to improve the quality of service to the veterans.
• Organizing and analyzing client information, cross checking and validating client information, and checking forms and documents for completion.
• Handling client escalations.

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or GED, Associates Degree preferred.
• CNA certification preferred.
• 1 – 2 years account management and customer service experience.
• Ability to effectively deliver information on the phone 6 to 7 hours per day.
• Possess demonstrated commitment to customer service.
• Excellent interpersonal, analytical and critical thinking skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within timeframe of standard policies and procedures.
• Ability to maintain confidentiality related to sensitive company and client information.
• Excellent ability to multi-task and prioritize in a busy, fast-growth environment.
• Detail oriented, diligent, and flexible.
• Knowledge of Microsoft suite.
• Excellent written and verbal communication skills.
• Professional or personal experience supporting individuals with disabilities preferred.
• Minimum internet speed of 25 Download/10 Upload to be eligible for hire.

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.