Trajector Inc.

Senior Digital Communications Engineer

Location US-Remote
ID 2024-2017
Category
TC - Technical
Position Type
Full-Time
Remote
Yes

Overview

Trajector is where purpose meets progress. We specialize in developing medical evidence that becomes the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,500 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

As a Senior Digital Communications Engineer, you will lead the technical aspects of designing, implementing, and optimizing omni-channel communication strategies. Your role will be pivotal in driving technical innovation, ensuring scalability, reliability, and compliance across all communication channels. Leveraging your deep technical expertise, you will collaborate closely with cross-functional teams to deliver high-impact communication solutions that drive business growth and enhance customer engagement.

About Our Perks, Compensation, & Benefits

  • Competitive compensation ranging from $74,000 - $84,000 per year with total compensation ranging from $94,000 - $106,000.  
  • Medical, dental, vision, 401k program, and more.
  • Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
  • Joining a rapidly growing organization.

Responsibilities

1. Technical Leadership and Strategy:

  • Lead the architectural design and technical implementation of comprehensive omni-channel communication strategies.
  • Provide strategic guidance on leveraging advanced technical solutions, data insights, and industry best practices to optimize communication performance and effectiveness.
  • Drive the evaluation, selection, and integration of cutting-edge communication technologies and platforms to support business objectives.

2. Advanced Technical Implementation:

  •  Architect and develop technical solutions for omni-channel communication automation, personalization, and segmentation, utilizing advanced programming languages and frameworks.
  •  Collaborate closely with operational, product, and engineering teams to ensure seamless integration between communication platforms and essential systems like CRM, data warehousing, and analytics.

3. Compliance and Security:

  • Ensure compliance with relevant regulations and standards governing omni-channel communications and data privacy (e.g., GDPR, TCPA) by implementing robust security measures and best practices.
  • Conduct regular audits and assessments to identify and mitigate potential compliance risks and vulnerabilities in communication systems and processes.

4. Performance Optimization and Monitoring:

  • Implement monitoring and performance optimization mechanisms to ensure the scalability, reliability, and efficiency of omni-channel communication platforms and workflows.
  • Develop and implement strategies for A/B testing, monitoring communication performance metrics, and deriving actionable insights to continuously improve effectiveness.

5. Cross-Functional Collaboration and Mentorship:

  • Collaborate closely with marketing, sales, product, and customer service teams to align technical solutions with overall business objectives and priorities.
  • Provide technical leadership, mentorship, and knowledge sharing to internal teams, fostering a culture of innovation, collaboration, and continuous learning.

Qualifications

  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field or equivalent experience.
  • 7+ years of hands-on experience in designing, implementing, and optimizing complex communication systems, with a strong focus on omni-channel communications.
  • Proficiency in programming languages such as Python, Java, or JavaScript, with experience in building scalable, distributed systems and microservices architectures.
  • Expertise in cloud-based communication platforms and services (e.g., Twilio, SendGrid, Amazon SES) and campaign automation tools (e.g., Braze, Iterable, Marketo).
  • Excellent communication and collaboration skills, with a proven ability to lead cross-functional teams and drive technical initiatives to successful outcomes.
  • Strong analytical and problem-solving skills, with the ability to analyze large datasets, derive insights, and make data-driven decisions.
  • Deep understanding of communication protocols, standards, and compliance requirements, including TCP/IP, SMTP, omni-channel regulations, GDPR, and TCPA.
  • Experience working in an agile development environment and familiarity with DevOps practices, CI/CD pipelines, serverless and containerization technologies (e.g., Docker, Kubernetes).
  • Experience with AWS or similar cloud platforms. 
  • Minimum internet speed of 25 Download/10 Upload to be eligible for hire. 

 

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.

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