Trajector Inc.

Invoicing Client Care Specialist

Location US-Remote
ID 2024-1834
PR - Professional
Position Type



One Trajector. One Mission.


Trajector is where purpose meets progress. We specialize in developing medical evidence that becomes the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,500 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

This position will work with our Trajector management team and partner with our Veterans to create and send invoices. This position is remote and based out of our Gainesville Corporate Office. The Invoicing Specialist will report to a Team Lead and work 40 - 45 hours per week. The typical schedule is 10am to 7pm ET.

About Our Perks, Compensation, & Benefits

  • $17.00- $18.00 hourly.
  • Medical, dental, vision, 401k program, and more 
  • Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI
  • Joining a rapidly growing organization


  • Communicate to clients regarding services provided and status of claims.
  • Build, grow, and maintain the client relationship.
  • Acquire relevant information pertaining to the outcome of service provided.
  • Explain charges to clients so they understand the fees associated with our services.
  • Collection and reviewing documents, reviewing accounts, and compiling history of claims to verify the accuracy of an invoice.
  • Issue invoices and send them to customers through various channels (mail, e-mail, etc.)
  • Receive payments through various methods (check, online payments, etc.)
  • Answer questions from customer regarding bills.
  • Report on activity to upper management. 
  • Performs other duties assigned. 


  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High school diploma or G.E.D. equivalent required.
  • 3+ years Customer Service.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Ability to effectively deliver information on the phone six (6) to seven (7) hours per day; notate these customer interactions in our client portal.
  • Excellent interpersonal, analytical, and critical thinking skills.
  • Ability to work efficiently in a fast-paced environment.
  • Detail oriented, diligent, and flexible. 
  • Excellent written and verbal communication skills.
  • Excellent ability to multi-task and prioritize in a busy, fast growth environment.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of instructions.
  • Minimum internet speed of 25 Download/10 Upload.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.